1. Introduction
Family Tree Therapy (“we”, “our”, “us”) is committed to protecting the privacy of individuals who visit our website. This Privacy Policy explains how we collect, use, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.
By using this website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Our website collects personal information only through the Contact Us form. This may include:
Name
Email address
Phone number
Message or inquiry details
We do not collect sensitive personal health information through the website. Any therapy-related or clinical information is handled offline according to professional standards and regulatory requirements.
3. How We Use Your Information
We use the information submitted through our contact form for:
Responding to your inquiry
Providing information about our programs or services
Scheduling follow-ups as requested
Internal administrative purposes
We do not sell, rent, or share personal information with third parties for marketing purposes.
4. Cookies & Tracking Technologies
We use the following tools to improve site performance and understand website usage:
Google Tag Manager (GTM)
Used to manage analytics and tracking tags on our website.
Google Search Console
Used to monitor site indexing, performance, and search visibility.
These tools may collect non-identifiable information such as:
IP address (anonymized where possible)
Browser type
Device information
Pages visited
Time spent on the site
No personally identifiable information from the contact form is sent to Google Tag Manager or Search Console.
5. How We Store and Protect Your Information
We take reasonable technical and organizational measures to safeguard your information, including:
Secure form submission
Restricted access to inquiry emails
Encryption and secure storage where applicable
However, please note that no internet transmission is completely secure.
6. Sharing of Information
We may share your information only in the following circumstances:
Service providers who help us operate the website (e.g., hosting providers)
When required by law, regulation, or court order
With your explicit consent
We do not sell or disclose personal information to third-party marketers.
7. Your Rights
Under PIPEDA, you have the right to:
Request access to your personal information
Request corrections to inaccurate information
Withdraw consent (subject to legal limitations)
Ask how your information is used or stored
To make a request, contact us at: support@familytreetherapy.ca
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
9. Children’s Privacy
Although we serve children and families, our website is directed at caregivers, not children. We do not knowingly collect personal information from children under 13 online.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will always be posted on this page.
11. Contact Us
If you have questions about this policy or how we handle personal information, contact:
Family Tree Therapy
Support@familytreetherapy.ca
340 Pinnacle Street Belleville, Ontario K8N3B4